Privacy Policy
Last Updated: 5th August 2023
At LIMO Express L.L.C., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide while using our ride-hailing services and website. By accessing or using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
Personal Information: When you sign up for an account or use our ride-hailing services, we may collect personally identifiable information, including but not limited to your name, email address, phone number, and payment details.
Location Data: To provide you with our ride-hailing services, we collect your location data through GPS or similar technologies when you use our mobile application. This information helps us to match you with drivers and enhance your user experience.
Usage Information: We may collect information about how you interact with our website and mobile application, including the pages you visit, the features you use, and the preferences you set.
Device Information: We may gather information about the device you use to access our services, such as the device type, operating system, and unique device identifiers.
Communication Data: Any communications you have with our customer support team or with other users, as well as any feedback you provide, may be collected and stored by us.
How We Use Your Information
Provision of Services: We use your personal information to facilitate and improve our ride-hailing services, including matching you with drivers, processing payments, and optimizing our app's performance.
Communication: We may use your contact information to send you important updates, service-related announcements, promotional offers, and other relevant communications.
User Experience: Your data allows us to tailor our services to your preferences, personalize your experience, and improve the overall user experience of our website and app.
Analytics and Research: We may use aggregated and anonymized data to conduct research, analyze trends, and enhance our services.
Security and Compliance: Your information helps us ensure the security and integrity of our platform and comply with legal obligations and regulatory requirements.
Sharing of Information
We may share your personal information in the following circumstances:
Drivers: When you request a ride, your name and location details are shared with the driver to facilitate the service.
Third-Party Service Providers: We may share your information with third-party service providers that assist us in providing the ride-hailing service, processing payments, conducting analytics, or enhancing our platform.
Legal Compliance: We may disclose your information if required by law, legal process, or governmental request.
Business Transactions: In the event of a merger, acquisition, or sale of some or all of our assets, your information may be transferred as part of the transaction.
Data Security
We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. We use encryption and secure socket layer technology to safeguard your data during transmission.
Your Choices
Account Information: You can review and update your account information at any time through your profile settings.
Location Services: You can control the access to your location data through your device settings or our app's permissions.
Communication Preferences: You can manage your communication preferences, including opting out of promotional emails, by following the instructions provided in our communications.
Children's Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from individuals in this age group.
Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes through email or by prominently displaying a notice on our website.
Contact Us
If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at Contact Page.
By using our ride-hailing services, you agree to the terms of this Privacy Policy.